Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. , the leading cloud contact center for innovative enterprises, today announced a deeper integration with Zoom Video Communications, Inc. This compliance, deemed by an independent, third-party audit organization, extends ServiceDesk Plus' ability to serve any business that handles patient healthcare and services. 93% (Based on 107 reviews) Auditing: Perform ad-hoc or ongoing IT audits at different levels of the company. Customizable data retention. While Talkdesk is not a covered entity and does not consider itself a business associate, we want to ensure that our customers can use Talkdesk in a HIPAA-compliant way. While Talkdesk is not a covered entity and does not consider itself a business associate, we want to ensure that our customers can use Talkdesk in a HIPAA-compliant way. Amazon-based custom storage solution. Talkdesk Explore™ is a business intelligence tool that delivers easy-to-consume performance reports and dashboards to inform data-driven decisions. The following table shows the languages that Talkdesk AI-based applications support, indicated by an X. 2. Live video interactions with a click of a button. Alerts / Escalation. Please wait while we validate your privacy settings. Tap on "Install" and open the app. Auto-Dialer. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online. "Talkdesk is a cloud-based contact software company that enables companies to make the customer experience a true competitive advantage. This has been improved in the Explore API: data is refreshed every minute. True co-browsing software for digital customer service. Standard. "Agent Assist is a game-changer for achieving our goals of reducing agent and customer effort while driving customer satisfaction. Except as expressly provided in any written license agreement from Talkdesk, the furnishing of this documentation does not give you any license to these patents, trademarks copyrights, or. Here is a brief summary of what it means for ServiceDesk Plus to be HIPAA-compliant. Talkdesk may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter herein. /monthly. 1. It uses interactive voice response (IVR), automatic call distribution (ACD), and skills-based routing with AI and automation-powered customer service solutions to support organizations in their customer service operations. Enhance human connection into end-user's engagement via live video chat, directly from Talkdesk. While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application. Enter the admin login credentials. Some features currently available in CX Agent are not supported by Talkdesk Phone. NICE CXone 3. Over 1,800 innovative companies around the. 2. Your CCaaS solutions will follow various security frameworks from CSA to PCI-DSS, HIPAA, NIST, and many others. An innovative team that is eager to add platform capabilities but consider tackling in new, potentially. Talkdesk Phone: Overview and Enablement. Recordings are transferred directly to the customer’s S3 or Azure bucket for storage. Afrikaans (South Africa)***. Talkdesk is committed to serving our global customer base by investing in self-service resources that empower our customers and partners to find answers at their fingertips. The SOC 2 Type II certification is the most. per seat/per month. 100% Uptime SLA. Whether it’s with prospects or customers, we know that having personalized, real-time conversations is key to building lasting relationships. You can cast a wide net across articles, blogs, social media, email. Talkdesk prioritizes the monitoring and training of support agents in busy contact centers. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. Talkdesk Phone is a business phone system natively built on a leading cloud. Effective June 21, 2021, Talkdesk Classic Inbound Routing will no longer be available for sale for new customers. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI. LEARN MORE Forecast and plan your. Access intelligent call routing and agent analytics, along with tools like advanced. The Talkdesk Microsoft Teams Connector breaks down collaboration silos within an organization and promotes teamwork and knowledge sharing between contact center agents and subject matter experts to solve customer questions faster. Reach customers directly by sending surveys via SMS. Help Center. Talkdesk Interaction Analytics™ reviews customer conversations for topics and sentiment trends without setup. It comes with EHR systems already integrated into the platform along with pre-built provider-patient workflows, and AI tools trained specifically with healthcare expertise. , the global customer experience leader for customer-obsessed companies, today announced its integration with Epic EHR and the availability of Talkdesk CX Cloud in App Orchard, giving healthcare organizations a better way to provide patients with seamless, personalized service. 3. Mar 23, 2021. HIPAA BAA-ready Strategic Advisory Board Trusted global leader Leader in Gartner CCaaS MQ Leader in Forrester Wave for CCaaS Leader in Ventana Value Index Frost Radar Innovation Leader G2 Crowd Winter 2020 Leader 2020 Forbes Cloud 100 (#53) Talkdesk is a contact center leader for patient and member-centric organizations. Some are for the healthcare and financial industries, and some are for employee collaboration. Where Talkdesk really stands out is in the call quality, with high clarity and minimal latency, which also comes with a 100% uptime guarantee. Accelerate AI training with pre-built intent models. 5 million from its investors. As the first CCaaS. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. Version 1. Talkdesk is a global customer experience leader for customer-obsessed companies. Generative AI will help healthcare call centers turn agents into experts faster. CX Cloud is FedRAMP® In Process, providing the highest levels of security, privacy, and. Visual voicemail, transcriptions, and voicemail-to-email are not supported. HIPAA Journal. Japan: 81 3 4579 9469. Both UCaaS and CCaaS are cloud-based platforms that integrate communication tools, but they serve two different purposes. Except as expressly provided in any written license agreement from Talkdesk, the furnishing of this documentation does not give you any license to these patents, trademarks copyrights, or other. Talkdesk has participated in eight rounds of venture capital fundraising. Textline integrates with leading software such as Zendesk, Talkdesk, Pipedrive, HubSpot, Salesforce, Zapier, and more. Talkdesk CX Cloud unifies all the tools and applications that agents need to handle customer interactions within a. Talkdesk follows industry best practices for security, availability, processing integrity, and confidentiality. You may complain to us or to the Secretary of Health and Human Services (HHS) if you believe your privacy rights have been violated by us. Twilio Flex. com indicating the name of one of the affected videos, so that we can follow up with you and continue troubleshooting. The unit is a number of people (two part-timers who work 20 hours are equivalent to one full-timer who works 40 hours). For more details, please see the documentation on Sentiment and Talkdesk Feedback. August 4, 2023. Talkdesk for Salesforce. Conversations call handling features: Muting and holding calls. video Digital Engagement Agent Administrator Supervisor Financial Services. Our mission. Talkdesk earns three TrustRadius Awards. You can then use this information to identify the user and make authorized requests on their behalf to the external service. Talkdesk Features. Mobile-ready to work from anywhere. blog. Talkdesk understands that the confidentiality, integrity and availability of our customers’ data is vital to your business operations and our own success. That’s because a breach of HIPAA can result in fines and reputational damage. Talkdesk CX Cloud™ is an end-to-end contact center platform delivering everything needed to improve citizen relationships and guide student journeys while optimizing operational efficiency, meeting resource constraints and focusing on your mission. Dialpad Contact Center: Top Talkdesk alternative with an AI-powered omnichannel contact center platform. Between 2019 to 2021, Talkdesk introduced over 30 product innovations. Enable the initial screen and add the fields that will be collecting the context you need. For more information, please visit our Talkdesk Explore documentation. With Talkdesk for Slack, you’ll be able to: 1. Talkdesk Sycurio Integration. “We went live within a month, and Talkdesk immediately made a massive improvement for our agents and consumers alike. Emoji keyboard. Provide your supervisors with access to contact center reporting and analytics to optimize customer experiences. The move comes months after a Series D. All time-based data is presented in the timezone of the account or phone number. The Workspace Desktop App allows you to run Talkdesk Workspace™ locally on your desktop, separately from your web browser. 2 If Customer is subject to HIPAA, Customer and Talkdesk shall enter into a business associate agreement (the “BAA”) before Customer transfers any electronic personal. Developed by VideoEngager. * Language supported by Auto-Detection feature in Customer Experience Analytics (CXA). Empower your business to deliver CX excellence. The unit is a number of people (two part-timers who work 20 hours are equivalent to one full-timer who works 40 hours). Their contact center solution provides a way for businesses and customers to engage with one another. Custom Reporting with Live & Explore. Talkdesk is the first CCaaS vendor to be announced as a member of Epic’s new Partners and Pals program, which helps customers select vendors that use validated integrations with Epic’s software. Talkdesk® is a global customer experience provider for customer-obsessed companies. Features. A knowledge base management system powered by generative AI. Compare Top Picks. Boost FCR up to 37%, NPS up to 30 points 84% of agents think their desktop tools do not help them (Gartner) and 65% of agents say finding answers to customer queries is their biggest issue (eGain-SurveyMonkey). , the global customer experience leader for customer-obsessed companies, today announced new executive appointments, naming Peter Coulson, Augustine du Payrat, Patrick Micallef, and Andrew Antal to its international leadership team based in the Asia Pacific region. With a trScore of 8. Aircall. Archiving & Retention. . $29. Great benefits from faster resolution and better CX. As we talk to customers about what they want from a community, we’ve identified four areas where customers can benefit from membership: Innovation and ideation. 4. PCI, and HIPAA. Force Therapeutics’ mission is to provide patients with access to high quality, clinically validated remote care. AI Fuels CX Success: New Research Reveals Banks and Credit Unions That Have Made Progress in Using AI are Two Times as Likely to Deliver Superior CX. Ben Rigby. Talkdesk is a contact center as a service (CCaaS) software solution that allows businesses to answer customer queries in various channels, namely, phone, email, SMS, and social media. The downside is the larger-than-average price tag. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by. Agents can also click-to-call within Epic for more efficient. - HIPAA, SOC II, PCI, GDPR compliant platform - High Availability Infrastructure that runs 24/7 - Efficient load balancing across thousands of concurrent callsProducts. As the first CCaaS. Talkdesk Quality Management helps you evaluate agent interactions, identify areas of. Prevent hallucinations and put guardrails on AI. Data subjects whose personal information is processed by a customer of Talkdesk as data controller, must consult that customer’s privacy policies. API Scopes; Accounts API (information about a Talkdesk account): account:read: Apps API (information about a specific installation of a partner app in a Talkdesk customer's instance): apps:read apps:write: Attributes API (allows the configuration of attributes and corresponding proficiency levels for each contact center agent): attributes:read. ManageEngine ServiceDesk Plus Cloud is now compliant with HIPAA standards. Implement industry best practices for security, privacy, and business continuity. In addition, we provide board multifactor authentication and. Create new virtual agents and automations in a few clicks. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. However, 96% percent of patient complaints are related to customer service and administrative issues, while only 4% are about the quality of clinical care or misdiagnoses. In the “Reporting: Live” section, select Monitor [5] under “Supervisor Actions”, to allow users to perform Live Monitoring. Note : Only admins can install and manage the app. Nearly two-thirds of consumers say they’re willing to pay more for products and services if a brand is known for great support, and over 95% say that a helpful support team is a top priority. Gain insight into Talkdesk’s product roadmap to plan for the future. Talkdesk helps enterprises deliver modern customer experiences their way. In addition, Administrators can create new case forms by adding or removing case fields in them, including custom. Key Features. Security & Compliance Portal. It’s a comprehensive list of Talkdesk's key metrics and their definitions. Talkdesk offers a 401 (k), however, there's no company match and leadership is unwilling to consider. July 27, 2023. To better support our. Security and Compliance Standards: FedRAMP, HIPAA, HITECH, FINRA, GDPR, PCI (credit card protection), password-protected recordings, end-to-end encryption, 24/7 network monitoring, access control;. The first thing Michael noticed about Talkdesk was its rapid setup. Our automation-first customer experience solutions optimize our customers’ most critical customer service. 4. SAN FRANCISCO – November 16, 2023 – Talkdesk®, Inc. Data Dictionary has a. Its capabilities include integration with over 20 business tools. May 14, 2021. Low-code development environment to build and deploy all aspects of Airkit applications. When a call ends, populate your CRM with the recording and data. Leverage Talkdesk flexible cloud deployment solutions to store and process your data in a specifi. September 7, 2023. Talkdesk unveils a new era of automation and intelligence for CX transformation. Read More. Healthcare providers and their business partners can now text people in a fully secure environment. Permissions tab and select the. 4. Click on My Apps and select Knowledge Management. The Talkdesk Community is a space to be heard, inspired, and empowered to deliver exceptional CX. Organizations handling protected health information need a HIPAA compliant help desk. SAN FRANCISCO – May 23, 2022 – Talkdesk®, Inc. AI Fuels CX Success: New Research Reveals Banks and Credit Unions That Have Made Progress in Using AI are Two Times as Likely to Deliver Superior CX. , a global cloud contact center leader for enterprises of all sizes, announced today that Graham Smith has joined the company’s Board of Directors. $149-$229 per user/mo. If you don’t have one already, the first step is. Go to “Admin” > “Channels” > “Chat” > “Touchpoint”, open the “Appearance” tab, and click the button. On Thursday, June 29th, 2023, Talkdesk is releasing a new version of AI Trainer™: List of non-trainable components in. That said, there are some areas where Talkdesk falls short: No guaranteed uptime SLA except for most expensive plans; Lack of video conferencing Talkdesk and RingCentral both take security seriously, and each platform holds an impressive list of credentials to show it. Note: The features described below are only available for accounts using Talkdesk Classic Inbound Routing. October 25, 2022. Switch to another browser (e. No credit card required. This integration will allow Talkdesk to help organizations break down collaboration silos and. Modern customer service. Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. , a global AI-powered contact center leader for enterprises of all sizes, today announced the winners of its fourth annual CX Innovators Awards, which recognize companies who have used a variety of Talkdesk contact center solutions over the past year to improve outcomes at. Both founded in 2011, Talkdesk and Zoom Video Communications Inc. Customer service is a team sport. , the cloud contact center for innovative enterprises, today announced a leader in the healthcare industry chose Talkdesk to support its customer service operations. But amid a wider tech reckoning, the software provider has implemented three rounds of workforce cuts since. Our trusted, flexible, and innovative cloud contact center platform leverages generative AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Talkdesk. By accessing the Talkdesk APIs you are able to integrate with the Talkdesk systems and get data. Talkdesk follows industry best practices for security, availability, processing integrity, and confidentiality. February 22, 2023. Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace to reporting and more. No matter how big or small your business is, Ringblaze has the right cost-effective and rich experience solutions to give your team a peace of mind to stay in touch with customers at anytime and anywhere. Talkdesk pairs expertise and best practices generated from hundreds of customer transformations to put your team on track for success. 0. Customers want to be able to trust the companies they do business with, and a recording that isn’t disclosed can make many people feel uneasy. Talkdesk allows the integration to configure with authentication fields required from you. Talkdesk provides a better way to trust with more than 30 security certifications (including SOC 2 and 3, ISO 27001, PCI DSS Level 1, HIPAA, GDPR, and the industry’s only ISO 22301 Business Continuity certification). The Data Dictionary provides details about every data attribute and metric available in Talkdesk®, allowing one to determine data attribute and metric definition, their calculation if applicable, and details about where to find and how to use these resources. Automated workflows. 03 | Collaborate. 99 per additional agent. Interaction Analytics “Today” option added to “When” Filter: Now you can select a new time interval on the transcription filters. Amazon-based custom storage solution. In the wake of COVID-19, providing patient-centered care and a more consumer-like patient experience is critical for HCOs. The company has raised $230 million and is now valued at more than $10 billion, placing it among the most highly valued private companies in the SaaS or enterprise. A Session is anytime your decision tree loads in a browser. Release Notes & Announcements. Examples of HIPAA Compliant Help Desks. Access. Read the origin story of Talkdesk as told by Tiago Paiva, the Founder and CEO of. Click on the name of the specific role for which you want to add the Monitor permission. Install. It powers channels such as AI chatbots or virtual agents. Talkdesk provides deep insights into real-time metrics and historical contact center trends so you know exactly where to take action. Participation in the program provides Talkdesk with access to Jack. This is the first of a two. To configure the Talkdesk Dialer™ app, follow these steps: Choose the plans and define the users who will have access to the app, and hit Next [1] . Talkdesk Identity Voice Authentication Compliance FAQ Last Updated May 05, 2023 10:34 In the Talkdesk Identity™ app, Voice authentication keeps you in compliance with consumer protection laws and other regulatory requirements. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Users of Talkdesk’s cloud call center software can now add business text messaging to their Talkdesk account with Textline's AppConnect app. Talkdesk applies the most rigorous safeguards. Documentation on how to configure and leverage Talkdesk Cases™, a Talkdesk Digital Engagement™ sub-product. Talkdesk Knowledge Management™ delivers real-time answers for better efficiency and experience. We believe modern customer service is the edge your business needs. The company's platform uses IVR, ACD, and skills-based routing technology that seamlessly integrates ITSM and CSM service desks, enabling businesses to. . SAN FRANCISCO – June 23, 2023 – Talkdesk®, Inc. Talkdesk Identity Voice Authentication Compliance FAQ Last Updated May 05, 2023 10:34 In the Talkdesk Identity™ app, Voice authentication keeps you in compliance with. Talkdesk AI contact center software has several industry-leading features that empower CX leaders to reduce agent attrition, streamline operations, reduce costs, and generate more revenue: Agent Assist leverages AI and machine learning for real-time call transcriptions, contextualized quick answers, next-best action recommendations, and. Available globally, Talkdesk Office is intended for Information and Departmental Workers and only features essential calling capabilities. Talkdesk. Talkdesk is a global cloud contact center leader for. 3 - Prepare a document with the requested information on the Configuring a Talkdesk Integration section. Talkdesk’s Healthcare Experience Cloud is a call center solution that caters to the healthcare industry. We are currently recognized by Gartner and Forrester as a cloud contact center leader and have built a reputation as being the most innovative. , the cloud contact center for innovative enterprises, today announced $143 million in Series C funding from a combination of new and existing investors. Data Privacy Week Champions are organizations and individuals dedicated to empowering individuals and encouraging businesses to respect privacy, safeguard data. Discover new virtual functionality and state-of-the-art reporting and management that is not available with a traditional phone system. Initially reimagining the patient experience, the first. An SMS gateway is an enabling technology that allows a software application or computer to send text messages to mobile phones. CCaaS (Contact Center as a Service) connects customer service and sales representatives. As the first CCaaS. Also note that standard users, by default, will not be able to Auto Pop Salesforce Cases. app overview. One of our primary reasons for building the initial Talkdesk Salesforce Integration was to provide Salesforce users with the ability to seamlessly. Multiple departments. You can also easily integrate with. Enable agents to use a single solution for both voice communications and customer data. The key components of HIPAA are: Protected Health Information (PHI): This refers to any information about health status, provision of health care, or payment for. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. View all native call center software integrations with CRM and Helpdesk. 4 - Create a ticket via this form, choosing the Technical and Product Support option and Integrations product area, with the subject. Be transparent; get the caller’s consent. Data. 1 - Out-of-the-box Integration - CRM/external app integrations that Talkdesk offers for you to configure (Zendesk, Zoho, Pipedrive, etc. eGain Knowledge Hub guides agents on Talkdesk Cloud to fast, accurate answers and through. Talkdesk is an AI and cloud-based call center software that helps businesses build stronger customer relationships. Talkdesk was valued at $10 billion in mid-2021 after it secured $230 million in funding. HIPAA compliance. Recent Reviews. Which countries are supported,. It’s easy to start using SMS as a channel for customer service with Textline. 2. Security is one of the most critical aspects of any enterprise cloud contact center. Advance your career with pertinent and on-demand training. Create a ticket using Talkdesk. Talkdesk. SAN FRANCISCO–June 9, 2021 – Talkdesk®, Inc . Version 1. Additionally, an action and automation will be created, with the a contact is updated Talkdesk trigger being linked to the previous action. Talkdesk Digital Engagement: You need to have at least one SMS channel fully configured. Solution: For an Account-level setting: Under Admin > Preferences > Login on Talkdesk Workspace, check if the toggle for “Activate Talkdesk Workspace as the default login experience” is active. Agent WorkspacesTalkdesk Identity quickly and securely verifies caller identity with voice biometrics, connecting customers with agents faster with real-time, self-service authentication. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. Technology evolves and so do we, and. Set up simple workflows to automate tasks. Developed by VideoEngager. As the first CCaaS. View All Integrations. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Benefits. A case form in Talkdesk Cases™ contains a group of preconfigured case fields to help Agents collect case information when handling requests. Talkdesk is a leading cloud contact center AI platform for businesses of all sizes. This feature also allows supervisors to monitor and track performance to guarantee agents follow the script, providing high-quality customer service. Product Description. Regarding data freshness, the User Status Report used to have a data refresh of one hour. After confirming the Account name, you will be asked to insert your email and password in order to log in. HIPAA compliance. The process of implementing an omnichannel contact center solution in your organization. Genesys, however, offers more communication channels than Talkdesk, with web chat, messaging apps, and co-browse in addition to the three channels offered by Talkdesk (email, chat and SMS). With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. Customer Feedback Management (CFM) API - allows you to add feedback survey data to a Talkdesk instance. Talkdesk. Examples of specific event types include Calls, Emails, Break, Lunch, Meeting, and . Not all countries or states require caller consent to legally record a call. Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS. This certification, along with our security support for GDPR and HIPAA regulations, highlights our ongoing commitment to enterprise-class customer data security. Block of time that is on the schedule. Talkdesk has piqued the interest of a total of seventeen venture capital investors. $ 65. Proactive. How it Works. Talkdesk solves problems for all types of industries. Five9 Overview . SAN FRANCISCO – April 27, 2021 Talkdesk®, Inc . With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. 1. Jump-start contact center AI with out-of-the-box templates. , the cloud contact center for innovative enterprises, today announced availability of new contact center managed services, powered by PPT Solutions, a premier provider of client-centric, performance-based customer experience and contact center consulting solutions. Talkdesk started as a Hackathon win and within 10 years has scaled to 2,000 employees in 19 countries (and counting), have ~$500 million in funding and a valuation of $10 billion with our Series D. Note: For full details on each field, please check Microsoft’s documentation on How to configure a channel provider for your Dynamics 365 organization. HIPAA, and state-specific rules. Transferring calls (Blind Transfers) Adding a guest (Conferences) Using the Consult option. Farfetch:. Designed to minimize disruption, Sycurio. Talkdesk for Service Cloud Voice improves productivity, reduces onboarding time, and streamlines data collection. When they have a question, agents easily can search and click-to-call Teams users to join the conversation,. Talkdesk Celebrates Financial Services Momentum, Powers Exceptional Customer Experiences for New Banking and Credit Union Customers. To display the phone's IP address, press Menu > Settings > Status > Network > TCP/IP Parameters. Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. For pricing, Five9 is highly flexible with month-to-month or. Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Airkit Studio. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI-DSS level 1. Butler will oversee global efforts to attract, retain, and develop a courageous, innovative. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, Health Insurance Portability and Accountability (HIPAA) and General Data Protection Regulation (GDPR) compliance, Talkdesk is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place. CX Cloud Essentials: $75. Call Center Management. Below we break down five key steps to help you get started quickly. Recordings are transferred directly to the customer’s S3 or Azure bucket for storage. SAN FRANCISCO – March 4, 2020 – Talkdesk®, Inc. video Digital Engagement Agent Administrator Supervisor Financial Services. Salesforce Service Cloud 2. Press Release.